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Shipping

When will my order be shipped?

Orders are usually handed over for shipping within 48 hours. Please keep in mind that during holidays (e.g., Christmas), we experience a much higher volume of shipments than usual. During such times, delays can occur more frequently than they would under normal circumstances. We would like to apologise in advance for any such delays.

When will I receive my goods?

Once your order has been shipped by us, you will receive an email with a tracking number and your personal tracking link. You can also track your shipment using your order number once it has been dispatched. The delivery time is 2-4 days. For personalised products, such as engraving, the delivery time can be 14-21 days.

Are there any shipping costs?

No! We highly value your loyalty as a customer, so we take on the burden of shipping costs ourselves.

How can I best contact the Wood o'clock team?

We respond fastest on our Facebook page! Alternatively, you can also contact us via email at support@woodoclock.de.